--- title: Custom Pricing via The Gateway description: This article addresses custom pricing in the Gateway and how this is submitted to your customers --- [Skip to content](https://support.kitchencut.com/why-has-my-customer-received-different-pricing#main-content) English Show submenu for translations [More support](https://support.kitchencut.com/kb-tickets/new?hsLang=en) ![KC-H-18.jpg\]](https://support.kitchencut.com/hs-fs/hubfs/KC-H-18.jpg?height=40&name=KC-H-18.jpg) - [Contact Us](https://www.kitchencut.com/contact-us) Open main navigation Close main navigation - [Contact Us](https://www.kitchencut.com/contact-us) - English Show submenu for translations - [More support](https://support.kitchencut.com/kb-tickets/new) - Jump to kitchencut.com Jump to kitchencut.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [F+B Engine | Support Center](https://support.kitchencut.com/?hsLang=en) 2. [SUPPLIER GATEWAY](https://support.kitchencut.com/supplier-gateway?hsLang=en) 3. [Creating and Submitting Price Files to Customers](https://support.kitchencut.com/supplier-gateway?hsLang=en#creating-and-submitting-price-files-to-customers) # Custom Pricing via The Gateway ## This article addresses custom pricing in the Gateway and how this is submitted to your customers When using the F+B Gateway, all products must have a **default price**. However, you can also set **custom pricing** for individual customers. If a custom price exists, that will override the default price when a Price List is sent. This guide helps you understand why your customer might be seeing different pricing and how to check for and manage custom prices. --- #### Understanding Default vs. Custom Pricing - **Default Price**: The base price for a product that will be sent to any customer **unless** a custom price is assigned. - **Custom Price**: A customer-specific price that overrides the default when a Price List is submitted. If you submit a pricing file and your customer still receives a **different price** than expected, this is often due to **previously assigned custom pricing**. --- #### How to Check for Custom Prices ### Option 1: View Custom Prices by Product 1. Navigate to: `Catalogue > Products > Actions > View` 2. Select the **Customers tab** 3. Here you’ll see if any **custom pricing** is assigned for that product![](https://support.kitchencut.com/hs-fs/hubfs/Screenshot%202022-11-21%20at%2012-13-48-png.png?width=539&height=228&name=Screenshot%202022-11-21%20at%2012-13-48-png.png) --- ### Option 2: Preview Custom Prices Before Sending When you submit a Price List to your customer: 1. Use the **'Edit before send'** tab 2. This screen will show: - The **default price** - Any **custom prices** assigned to individual customers ![](https://support.kitchencut.com/hubfs/Screenshot%202022-11-21%20at%2012-12-39-png.png)⚠️ Look out for: **“Warning: Individual prices included”** This indicates custom pricing exists and will be sent instead of the default. --- #### How to Adjust or Update Customer Pricing If you need to make changes: - Simply update the price in the 'Edit before send' screen - Don’t forget to **Save changes** before clicking **Send to Customer**![](https://support.kitchencut.com/hs-fs/hubfs/Screenshot%202022-11-21%20at%2012-18-43-png.png?width=622&height=218&name=Screenshot%202022-11-21%20at%2012-18-43-png.png) --- #### Uploading Custom Prices in Bulk You can import **customer-specific pricing** when uploading your product file. 1. Add columns to your import file for each customer, for example:![Screenshot 2022-11-21 at 12.27.53](https://support.kitchencut.com/hs-fs/hubfs/Screenshot%202022-11-21%20at%2012.27.53.png?width=688&height=141&name=Screenshot%202022-11-21%20at%2012.27.53.png) 2. During the import: - - Go to **Step 3 \> Custom Prices tab** - Use the dropdowns to map each customer to their respective pricing column![Screenshot 2022-11-21 at 12.29.24](https://support.kitchencut.com/hs-fs/hubfs/Screenshot%202022-11-21%20at%2012.29.24.png?width=688&height=435&name=Screenshot%202022-11-21%20at%2012.29.24.png) This will apply customer-specific pricing and ensure that when you create a Price List, the appropriate prices are sent. --- ### 💡 Best Practices - Always **review the ‘Edit before send’** screen before finalising a Price List - Use the **Custom Prices tab** during product import to manage bulk pricing by customer - Regularly update pricing to avoid sending outdated prices --- ### ❓ FAQs #### Why is my customer still receiving an old price? If custom pricing was previously set, it will override new imports unless updated or removed. #### How can I remove custom pricing for a customer? Navigate to the **product \> Customers tab**, and remove or update the price listed for that customer. #### Can I send one pricing file with multiple customer prices? Yes — include one column per customer in your file and map them during import. --- ### 🆘 Need Help? 📧 Email us at support@kitchencut.com 📝 [Submit a support ticket](https://support.kitchencut.com/kb-tickets/new?hsLang=en) - [WHAT'S NEW?](https://support.kitchencut.com/whats-new?hsLang=en) - [PRODUCTS](https://support.kitchencut.com/products?hsLang=en#main-content) - [Creation & Deletion](https://support.kitchencut.com/products?hsLang=en#creation-deletion) - [Product Management](https://support.kitchencut.com/products?hsLang=en#product-management) - [Product Information](https://support.kitchencut.com/products?hsLang=en#product-information) - [SUPPLIERS](https://support.kitchencut.com/suppliers?hsLang=en#main-content) - [Connections](https://support.kitchencut.com/suppliers?hsLang=en#connections) - [Pricelists](https://support.kitchencut.com/suppliers?hsLang=en#pricelists) - [ORDERING](https://support.kitchencut.com/ordering?hsLang=en#main-content) - [Suppliers](https://support.kitchencut.com/ordering?hsLang=en#suppliers) - [Placing Orders](https://support.kitchencut.com/ordering?hsLang=en#placing-orders) - [Deliveries](https://support.kitchencut.com/ordering?hsLang=en#deliveries) - [Lists](https://support.kitchencut.com/ordering?hsLang=en#lists) - [PAR Levels](https://support.kitchencut.com/ordering?hsLang=en#par-levels) - [INVENTORY](https://support.kitchencut.com/inventory?hsLang=en#main-content) - [Stock Take Video Series](https://support.kitchencut.com/inventory?hsLang=en#stock-take-video-series) - [Stock Taking](https://support.kitchencut.com/inventory?hsLang=en#stock-taking) - [Transfers](https://support.kitchencut.com/inventory?hsLang=en#transfers) - [Waste](https://support.kitchencut.com/inventory?hsLang=en#waste) - [Reporting](https://support.kitchencut.com/inventory?hsLang=en#reporting) - [MENU COSTING](https://support.kitchencut.com/menu-costing?hsLang=en#main-content) - [Recipes](https://support.kitchencut.com/menu-costing?hsLang=en#recipes) - [Menus](https://support.kitchencut.com/menu-costing?hsLang=en#menus) - [POS](https://support.kitchencut.com/pos?hsLang=en#main-content) - [Menu Items](https://support.kitchencut.com/pos?hsLang=en#menu-items) - [EPOS](https://support.kitchencut.com/pos?hsLang=en#epos) - [ECOMMERCE](https://support.kitchencut.com/ecommerce?hsLang=en#main-content) - [Digital Menus](https://support.kitchencut.com/ecommerce?hsLang=en#digital-menus) - [REVENUE](https://support.kitchencut.com/revenue?hsLang=en#main-content) - [Reports](https://support.kitchencut.com/revenue?hsLang=en#reports) - [ACCOUNTING](https://support.kitchencut.com/accounting?hsLang=en#main-content) - [Accountancy package integrations](https://support.kitchencut.com/accounting?hsLang=en#accountancy-package-integrations) - [TEAM](https://support.kitchencut.com/team?hsLang=en) - [SETTINGS](https://support.kitchencut.com/settings?hsLang=en#main-content) - [Team](https://support.kitchencut.com/settings?hsLang=en#team) - [Business](https://support.kitchencut.com/settings?hsLang=en#business) - [Sales](https://support.kitchencut.com/settings?hsLang=en#sales) - [Menu Costing](https://support.kitchencut.com/settings?hsLang=en#menu-costing) - [Revenue Outlets](https://support.kitchencut.com/settings?hsLang=en#revenue-outlets) - [EDUCATION USERS](https://support.kitchencut.com/education-users?hsLang=en) - [CENTRAL PRODUCTION UNIT (CPU)](https://support.kitchencut.com/central-production-unit-cpu?hsLang=en#main-content) - [CPU Products](https://support.kitchencut.com/central-production-unit-cpu?hsLang=en#cpu-products) - [CPU Production lists](https://support.kitchencut.com/central-production-unit-cpu?hsLang=en#cpu-production-lists) - [CPU as a supplier](https://support.kitchencut.com/central-production-unit-cpu?hsLang=en#cpu-as-a-supplier) - [KC Lite](https://support.kitchencut.com/kc-lite?hsLang=en#main-content) - [Getting Started](https://support.kitchencut.com/kc-lite?hsLang=en#getting-started) - [Products](https://support.kitchencut.com/kc-lite?hsLang=en#products) - [Menu Costing](https://support.kitchencut.com/kc-lite?hsLang=en#menu-costing) - [SUPPLIER GATEWAY](https://support.kitchencut.com/supplier-gateway?hsLang=en#main-content) - [Getting Started with the Supplier Gateway](https://support.kitchencut.com/supplier-gateway?hsLang=en#getting-started-with-the-supplier-gateway) - [Creating and Submitting Price Files to Customers](https://support.kitchencut.com/supplier-gateway?hsLang=en#creating-and-submitting-price-files-to-customers) - [Supplier Invoicing](https://support.kitchencut.com/supplier-gateway?hsLang=en#supplier-invoicing) - [Contact Us](https://www.kitchencut.com/contact-us) [![kitchencut.png](https://support.kitchencut.com/hs-fs/hubfs/KC_logoTransparent.jpg?width=722&height=156&name=KC_logoTransparent.jpg "kitchencut.png")](http://kitchencut.com) Kitchen CUT | F+B Engine Copyright © 2026, Kitchen CUT