Messages & Messageboard

How to use the internal communication features on Kitchen CUT.

Kitchen CUT offers two internal communication tools to help keep your team connected and up to date:

1. Messages – Send direct, simple text-based emails to individual users or teams

2. Messageboard – Create formatted internal articles with images and attachments visible on login

These tools are ideal for everything from daily announcements and SOP updates to onboarding and internal training materials.

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📩 Messages – Send Internal Emails to Users

The Messages function allows you to quickly send basic internal messages to users’ contact email addresses directly from Kitchen CUT.

To send a message:

1. Go to:

2.     Click + Add New

From here you can:

• Select individual users or user groups

• Target by specific outlets

• Write a subject line and message content

• Attach supporting files (e.g. updated menus, SOPs, handbooks)

These messages are delivered directly to the selected users' email inboxes.

📎 Useful for reminders, file sharing, or quick updates.

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📌 Messageboard – Share Articles With Your Teams

The Messageboard allows you to create enhanced internal articles that users see when logging into the system. These can include:

• 🍸 Drinks bibles

• ⚠️ COSHH documentation

• 👋 Onboarding guidance

• 🧾 Policy updates or service notes

Unlike Messages, the Messageboard supports formatting, images, and file attachments — making it ideal for longer or recurring communications.

To create a Messageboard post:

1. Go to:

2.      Click Add New Message

You’ll be able to:

• Add a title and fully formatted article content

• Attach images or PDFs/Word/Excel files

• Set visibility by outlet or user group

These articles will appear on the user's dashboard when they log into Kitchen CUT during the date range specified.

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💡 Best Practices

• Use Messages for quick, direct email communication with team members

• Use the Messageboard for training material, onboarding content, or recurring SOP updates

• Keep Messageboard titles clear and action-focused

• Set an expiry date for Messageboard posts to avoid clutter

• Use the Messageboard to standardise internal knowledge (e.g. recipes, portioning guides, allergy processes)

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❓FAQs

Can I track who’s read a Messageboard article?
Not currently. If read confirmation is important, consider sending a Message as well.

What’s the difference between a Message and a Messageboard post?

• Messages are sent to users' email addresses

• Messageboard posts are visible inside Kitchen CUT and can include images and attachments

Can Messageboard articles include videos or formatting?
Yes — you can embed links, apply formatting (bold, lists, etc.), and upload files or images.

Can I restrict articles to only certain users?
Yes — you can control visibility by user group or outlet assignment during article creation.

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🆘 Need Help?

📧 Email Support: support@kitchencut.com
📝 Submit a Ticket: Submit a ticket