--- title: How to Update Pricing For Your Clients Through the Gateway description: This article will run through the process of updating product pricing for a client through the gateway. --- [Skip to content](https://support.kitchencut.com/how-to-update-pricing-for-your-clients-through-the-gateway#main-content) English Show submenu for translations [More support](https://support.kitchencut.com/kb-tickets/new?hsLang=en) ![KC-H-18.jpg\]](https://support.kitchencut.com/hs-fs/hubfs/KC-H-18.jpg?height=40&name=KC-H-18.jpg) - [Contact Us](https://www.kitchencut.com/contact-us) Open main navigation Close main navigation - [Contact Us](https://www.kitchencut.com/contact-us) - English Show submenu for translations - [More support](https://support.kitchencut.com/kb-tickets/new) - Jump to kitchencut.com Jump to kitchencut.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [F+B Engine | Support Center](https://support.kitchencut.com/?hsLang=en) 2. [SUPPLIER GATEWAY](https://support.kitchencut.com/supplier-gateway?hsLang=en) 3. [Creating and Submitting Price Files to Customers](https://support.kitchencut.com/supplier-gateway?hsLang=en#creating-and-submitting-price-files-to-customers) # How to Update Pricing For Your Clients Through the Gateway ## This article will run through the process of updating product pricing for a client through the gateway. If you have product pricing that needs updating on your clients’ portals, you can use the Gateway to send this information through quickly and effectively. Follow the simple step-by-step guide below. --- #### Step-by-Step Instructions 1. **Log into your Gateway** and navigate to `Catalogue > Imports`.![](https://support.kitchencut.com/hs-fs/hubfs/image-png-Aug-18-2022-09-27-19-80-AM.png?width=649&name=image-png-Aug-18-2022-09-27-19-80-AM.png) 2. Click **Product Import** to browse and select the pricing file you'd like to import, then click **Upload**.![](https://support.kitchencut.com/hs-fs/hubfs/image-png-Aug-18-2022-09-30-13-50-AM.png?width=684&name=image-png-Aug-18-2022-09-30-13-50-AM.png) 3. Select the correct **Preset** and click **Next**.![](https://support.kitchencut.com/hubfs/image-png-Aug-18-2022-09-31-05-09-AM.png) 4. On the **Mapping** tab: - Ensure the fields match correctly. - Proceed to the **Custom Prices** tab.![](https://support.kitchencut.com/hubfs/image-png-Aug-18-2022-09-32-24-13-AM.png) 5. In the **Custom Prices** tab: - Select the client you're making the update for. - Under the ‘Product Price’ column, choose **Product Default Price** from the dropdown. 6. Check the **Allergen** and **Nutrition** tabs: - Make sure the fields are mapped correctly. - Once confirmed, click **Next**. 7. Click **Next** again, and then **Import**.![](https://support.kitchencut.com/hubfs/image-png-Aug-18-2022-09-33-02-43-AM.png) 8. Scroll through the list of products to ensure everything is successful. Once satisfied, click **Import** again. 9. On the right-hand side, click the **Actions** dropdown next tothe imported file and select **Send to Customer**. 10. Complete the following fields: - Enter the **name of the file** (this will be visible to the customer). - Select the customer you're sending the pricing file to. - Click **Create New Price List**. 11. If there are pricing discrepancies, you’ll see a warning: **“Warning: individual prices included”** - This means the price on the system differs from the imported file. - Click the warning to expand and verify that the updated price is correct. - It's recommended to check a few to confirm. 12. Once happy, click **Send to Customer**, agree to the disclaimer, and click **Send**.![](https://support.kitchencut.com/hubfs/image-png-Aug-18-2022-09-33-26-27-AM.png) Your updated price file has now been sent to your customer for approval.![](https://support.kitchencut.com/hubfs/image-png-Aug-18-2022-09-34-42-69-AM.png) --- ### 💡 Best Practices - Always double-check field mappings before importing. - Use clear file names so customers can easily identify the price list. - Verify a few price warnings before sending to ensure accurate updates. --- ### ❓ FAQs #### What does the “individual prices included” warning mean? This means the price being uploaded is different from what the customer currently has on the system. #### Can I update prices for multiple customers at once? 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