Email order status

How to tell if your order emails have sent to the supplier

When you place an email order you will see an 'Outbound Email' status at the the bottom of the Purchase Order page showing whether your order email has sent from our email server.

When you first submit your order the Outbound Email status will show 'N/A', as below, but this should update momentarily. 

Screenshot 2022-11-25 at 17.18.12

Refresh the page after and you'll see the Outbound Email status update. If you don't see 'Sent' in the the send status then your supplier will not have received the order. If the order isn't showing as Sent after a few minutes we recommend contacting the supplier directly to ensure they get the order.

Note: the Outbound email status bar at the bottom. This will show that the email order has been sent along with the timestamp that the email was released. If you have multiple order email addresses, then you will be able to see the specific email status for each of these. 

Screenshot 2022-11-25 at 17.13.25

Please note: any orders sent via the Gateway, and not by email will not show an Outbound Email status. Whether an order sends by email or via Gateway depends on your supplier settings.