This is a guide to troubleshooting login issues
If you're trying to Login to your Kitchen Cut account, but can't gain access then there's a few things you can check yourself before you get in touch with KC Support.
1. Check Your Login URL and Credentials
Start by locating the original Welcome email sent to you when your account was first set up. This email would have come from support@kitchencut.com with the subject line "Welcome to Kitchen CUT." It includes your:
- Username
- Initial password
- Correct login URL
Verify Your Username
Your username might not be the same as your email address. To confirm it:
- Open the Welcome email.
- Look for the "Your Login" field—this is your username.
Confirm the Correct Login URL
Kitchen CUT has multiple login locations depending on your organisation’s setup. If you have access to a specific outlet, make sure you are using the correct location-specific URL. This can also be found in your Welcome email or provided by your system administrator.
2. Reset Your Password
If you’ve confirmed your username and login URL are correct but still can't log in, try resetting your password:
- Click “Forgot your password?” on the login page.
- Follow the instructions provided.
For a step-by-step guide, refer to our password reset article here:
https://support.kitchencut.com/how-do-i-reset-my-password
If you're still having trouble, contact support here: https://support.kitchencut.com/kb-tickets/new and let us know that you've checked the above steps and you're still having difficulty logging in.