--- title: Why can't I login? description: This is a guide to troubleshooting login issues --- [Skip to content](https://support.kitchencut.com/difficulty-logging-in#main-content) English Show submenu for translations [More support](https://support.kitchencut.com/kb-tickets/new?hsLang=en) ![KC-H-18.jpg\]](https://support.kitchencut.com/hs-fs/hubfs/KC-H-18.jpg?height=40&name=KC-H-18.jpg) - [Contact Us](https://www.kitchencut.com/contact-us) Open main navigation Close main navigation - [Contact Us](https://www.kitchencut.com/contact-us) - English Show submenu for translations - [More support](https://support.kitchencut.com/kb-tickets/new) - Jump to kitchencut.com Jump to kitchencut.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [F+B Engine | Support Center](https://support.kitchencut.com/?hsLang=en) 2. [SETTINGS](https://support.kitchencut.com/settings?hsLang=en) # Why can't I login? ## This is a guide to troubleshooting login issues #### **1. Confirm Your Login Details** Start by locating your original **Welcome email** from `support@kitchencut.com` (subject: *Welcome to Kitchen CUT*). This email includes: - Your **Username** (which may not be your email address) - Your **initial password** The **correct login URL**![](https://support.kitchencut.com/hubfs/Screenshot%202022-11-28%20at%2011-39-53-png.png) ✅ Check Your Username Look for the field labeled **"Your Login"** in the welcome email—this is your username. ### ✅ Check Your Login URL Kitchen CUT supports multiple login locations. If you have access to a specific outlet, ensure you're using the outlet-specific URL listed in the Welcome email. You can also confirm this with your system administrator. #### **2. Reset Your Password** If your username and URL are correct but you still can't log in: - Click **“Forgot your password?”** on the login screen. - Follow the on-screen instructions. 👉 [Read our full password reset guide](https://support.kitchencut.com/how-do-i-reset-my-password?hsLang=en) --- #### **3. Still Need Help?** If you're still unable to log in after following the above steps: 📩 [Submit a support ticket](https://support.kitchencut.com/kb-tickets/new?hsLang=en) **Email Us**: support@kitchencut.com We're here to help! 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